On occasion, users have reported difficulties resetting their YouPay password when prompted to enter a “current password” within their account settings.
To address this issue, we recommend using the “Forgot Password” option found directly on the login page. This will require you to logout. This method bypasses the need to enter a current password and allows users to securely create a new password through a link sent to your email.
Example of the reset password email:
Never click on links in emails that you are unsure of — we will only send this email if you have actioned a password reset from https://youpay.me
If you continue to experience issues or encounter any errors during the reset process, please contact us by submitting a ticket at https://youpay.co/ticket
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