Partner Store Gifts explained

YouPay Partner Stores are a select group of eCommerce brands that have a YouPay button available on their cart pages. This allows you to add items from the stores directly to your YouPay wishlist from the cart page. When Partner Store Gifts are purchased, an order is placed directly at the store and the items are shipped to your supplied shipping address.

Are any of my private details shared with my gifter?

No, all of your information remains private and is only shared with the store. Recipient and gifter details are sent to the store as independent customer records.

The store has offered to give me a refund – who has my money, YouPay or the store?

The store is paid directly, so all funds are with them. The store can process your refund. If the store has any questions, they can contact YouPay directly for support.

Can Partner Store Gifts be returned or exchanged?

In most cases this is possible, however, the decision ultimately rests with the store. Contact the store to request this.

Can Partner Store Gifts be refunded?

In most cases, Partner Store Gifts cannot be refunded. However, as the order has been placed directly with the store, the store has the ultimate say in this matter. Contact the store to request this.

What if I have an issue with a Partner Store Gift?

Contact the store directly, as all order information has been passed directly to the store.

My shipping address is not supported by the store

If you’re receiving an error message that says the store cannot ship to your address or that your region is not supported, it means the seller or platform has restricted shipping to your country or area.

Why this happens:

• The seller may not offer international or cross-border shipping
• Certain products may have regional restrictions
• Your shipping address might not meet formatting requirements

✅ What You Can Do:

• Double-check your shipping address – ensure your address is complete and follows your country's standard format.
• Try another item or store – some sellers do support international shipping, browse other options on the platform.
• Contact the shop’s customer support team – they may be able to manually approve your region or suggest an alternative.

If the issue persists, we recommend reaching out directly to the shop’s support team for further assistance. They’ll be in the best position to confirm shipping availability or offer alternative solutions.